In the busy and constantly evolving hospitality industry, having a great hotel manager is crucial to running a successful hotel operation.
But what is hotel management, and what does a hotel manager do exactly?
In short, they oversee everything that a hotel needs to operate efficiently, including:
- Finances
- Staff management
- Hotel operations
The hotel manager is the leader of the hotel. They strive for the service of their hotel and staff to be exceptional.
Daily Hotel Manager Duties: What Does A Hotel Manager Do
In the hospitality industry, every day at work is different.
Hours vary depending on the location of the hotel. Typically, evenings are the busiest because that is when guests normally check-in.
Beyond making sure the front desk is running smoothly, the hotel manager oversees the kitchen and room service staff, housekeeping staff, and the maintenance staff of the hotel. Hotel management also handles financial aspects like the payroll and the hotel’s bookkeeping.
Furthermore, the hotel manager is the go-to problem solver for issues that arise both around the hotel and with any guests.
The hotel manager must be:
- Solve problems quickly and efficiently, especially in regards to guest issues.
- Have strong attention to detail.
- Be the leader of the rest of the staff.
The hotel manager must also focus on teamwork, making sure the entire hotel staff works effectively together. This ensures that guests have the best possible experience during their stay.
Having a good hotel experience starts with the hotel manager organizing everyone. If the staff is not organized, guests may have a bad experience.
Unhappy customer experiences may be reflected poorly in the:
- Reviews
- Speed of service
- Recommendations from former guests
- A lack of repeat customers
Breaking Into The Hotel Management Business
As a growing field, there are constantly new opportunities in the hospitality industry.
Hotels often hire from within their own staff, so gaining experience in a hotel setting is just as crucial as a degree or certification in the field.
Gaining experience in multiple areas of hotel management helps you understand the needs of each individual department. Once you become a hotel manager, this previous experience helps you better organize those departments to work as a cohesive unit. Making sure each department is operating in conjunction with other departments will make the hotel run more efficiently as a whole.
Considering A Career In Hotel Management?
If you are interested in a career in hotel management, be sure to check out Stratford Career Institute’s hotel management course to see if it’s right for you.
Our extensive program covers the following and more:
- The duties of a hotel manager
- A comprehensive understanding of the hospitality and tourism industries
- The critical skills needed to succeed in those industries.
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